Author: John

What Are The Costs of IT Security Incidents?

The costs associated with security breaches are going up, jumping 29 percent since 2013 to more than $4 million per incident in 2016, according to Ponemon’s annual benchmarking report. In addition, when it comes to…

Why Do I Need A Contact Center?

An omnichannel contact center can be the difference between a good and great customer experience. You want your customers to have a great experience when they call you, but have you taken the appropriate steps…

Is a Cloud Based Communications System Right For Your Business?

Moving communications to the cloud is usually a great way to make a quick impact on your bottom line and on end user productivity. There are a number of key advantages to using a Hosted…
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